There is nothing worse than trying to contact a site without an email. It gets even worse when trying to contact a Ford main dealershit, I mean dealership.This explains why not to trust Fords and their dealershits any longer (obviously I mean Ford dealerships).
I purchased a newer car recently from Chariots, London Road, Romford. What a great car, reasonable price, diesel, and reasonable mileage.
Then we decided to purchase a newer car from Allens of Romford, Allens of Romford are a very well known dealership which was deemed to have a lot of respect (not any longer, they are a bunch of f***** scumbags). In fact they are the biggest bunch of scumbags around (that I currently know). They stitched us up for every last penny in insurance deals, then refused to give us the second key for the car, and conveniently forgot to give us the MOT certificate for the same new car.
Obviously, I am not one in taking this quietly, and several email later to the Trading Standards & other interested parties including the DVLA, and fraud office. Here is a typical email :
Hello, BTcare - a short story & BT Infinity Satire: 31st January 2012 : The new BT advertising campaign is
comparing it's service with SKY. Interesting, as SKY is largely a low cost,
student offering that is a third of the cost of BT Infinity. The BT Infinity
service does not dare compare itself with a similar cost package from Virgin
which is actually about to be double their speed, interesting BT fairy
tales. Another episode in the BT tales for business scam. btunfunity.com coming very soon. A letter arrived today offering a free update
to the latest BT offering for free. It was the new modem that is available
through the BT engineers. Strangely, a BT engineer had been to visit a day or so
before, but refused to upgrade to this new modem. I would not mind, but the
engineer booked was the third to be booked, and had cost me a days holiday. Virgin do not tell fairy tales, the
figures they quote are actually correct. Virgin are about to upgrade people to
their newer speed. This knocks BT internet broadband into the 19th century, a
bit like their levels of service for their customers. It appears that although BT are
advertising the BT Infinity service heavily on the TV. I
personally believe that BT really do not care about their customers. Read more
about this sham calling themselves BTcare. A fault developed on my BT broadband on
Saturday, 22nd January 2012. The broadband service was going into cardiac
arrest, but this was not problem as I was able to call the very able staff at their call
centre at 10pm on the Saturday evening. An engineer was booked for the Monday, and I took
the day off ( a days holiday). An email also arrived, stating that an
engineer was booked : Please remember that we're coming to
visit you on 23/01/2012 between 8am and 1pm at **** After waiting around all of Monday,
waiting for an BT engineer, I rang again to the excellent call centre (satire) asking why
the engineer had not visited or contacted. Allegedly the fault was in the
exchange, and had been fixed there. BT closed the fault; whilst my expensive BT
Infinity
broadband does not work at all. It gets worse as the days progress. Repeated calls on Tuesday, Wednesday,
etc with extensive waiting times whilst the brilliant call centre staff test the
line each time (satire), eventually leads to an second appointment on the Wednesday.
Except they do not talk to the engineers, and this appointment is moved to
Thursday without anybody telling the customer (me). I am fortunate as I had a son home from
University for a few days, and he was prepared to wait around for these morons
to turn up (BT); and they did eventually arrive on the Thursday afternoon. The engineer (I am sure he
is a very nice chap), replaced the white box, but he refused to replace the black
box (even though it was requested) ; and the problem is currently fixed - for the time being.
The reason I had asked for the black box to be replaced was due to it being an
updated model, but BT obviously felt customers get what they feel is relevant. This now leads into a bit more research
on BT and Virgin speeds. It appears that BT are a bunch of liars, as stated by
Ofcom in one of their many reports. They do not actually call them liars, but
they do
suggest they tell the truth about their 'up to' speeds. BT should actually
change their 'up to' speed to about 33, rather than the 40 they advertise.
Unfortunately this is a voluntary code of practise, a bit similar to the bankers
bonuses. Virgin use a cable system into the
household, and match their 'up to' speeds' about 100% of the time; whilst BT
have two measures. The BT measure for outside London is generally very bad, I
mean very, very bad. The old copper lines suffer heavily from attenuation and
distance from the telephone exchange. This means that most people in rurl areas
suffer from a generally rubbish connection which is very slow. The BT
advertising rarely mentions this. The BT advertising does heavily
advertise the BT Infinity service, and how great it is. It does not mention that
their 'upload' speeds are a maximum; and are in fact not accurate (going back to
the fairy tales of their call centre staff). BT appears to be built on a lie (I
mean fairy tales). The London area is better served, as it
has the newer BT Infinity service with speeds up to 40MB. It is actually not
true at all, as the best most people get is about 33MB. This is still good, but
a typical BT lie (fairy tale), again. This service appears to pervade through
the entire BT setup, i.e. a shortcoming in telling the truth. Virgin do not tell fairy tales, the
figures they quote are actually correct. Virgin are about to upgrade people to
their newer speed. This knocks BT internet broadband into the 19th century, a
bit like their levels of service for their customers. I am following the responses on twitter by the
BTcare team: @deadpubs Has an engineer not been to look at
the problem? Looking at previous tweets this seems to have been arranged This is the only feedback you get; it is pretty
abysmal methinks.
I have just completed purchase of a 4 year old vehicle from Allen
Ford of Romford. The purchase price was about £9000, and also I
purchased three separate additional insurances, i.e. a warranty to
ensure that the car was finance–free, safe and in a valid condition.
A second insurance was a three year warranty against breakdown. A
third warrant was a gap insurance in case the car is ever stolen,
this insurance would increase the amount to the cost of the car
purchase.
Firstly, the company refused to give my wife the MOT certificate and
the spare key for the car at collection time as we had lost the MOT
for our own vehicle. This was explained and the alleged dealer was
not sure if this was a problem – idiot. There was no haggling over
the price offered and therefore totally unreasonable.
Secondly, the costs of the car, including the three insurances, and
the credit agreement were scribbled on the back of an envelope; and
I am unclear what I have been charged for. This is not good practise
or legal considering the amounts spent. There is no clear
documentation on the cost of credit either, just a lot of scribbles.
I am not particularly happy with this level of trade as it was as we
entered into this agreement through good faith, and I would not
expect a main dealership to deal with their customers in such a
shoddy manner. The paperwork is also appalling. This is especially
so, considering all of the various extra costs incurred which appear
to have little effect on the final outcome.
Can you advise whether I am entitled to a full refund for this
vehicle if they continue to be unreasonable.
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@deadpubs Let me know how the engineer gets on today
@deadpubs I'm really sorry to hear this, please DM the broadband details, best
contact name/number and I'll monitor for you
@deadpubs Let me know how the Engineer gets on as I would like to get this
sorted for you asap
@deadpubs I'd really like to help get this issue sorted out for you. Fill out
this form - # and I'll give you a call.
@deadpubs Hi, have you sent in your details using the link provided on my
previous tweet? Let me know I'll chase this up for you.
@deadpubs That's not good. Can you send your details on this form # the
reference number and I will call.
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