There is nothing worse than trying to contact a site without an email. It gets even worse when trying to contact a Ford main dealershit, I mean dealership.This explains why not to trust Fords and their dealershits any longer (obviously I mean Ford dealerships).
I purchased a newer car recently from Chariots, London Road, Romford. What a great car, reasonable price, diesel, and reasonable mileage.
Then we decided to purchase a newer car from Allens of Romford, Allens of Romford are a very well known dealership which was deemed to have a lot of respect (not any longer, they are a bunch of f***** scumbags). In fact they are the biggest bunch of scumbags around (that I currently know). They stitched us up for every last penny in insurance deals, then refused to give us the second key for the car, and conveniently forgot to give us the MOT certificate for the same new car.
Obviously, I am not one in taking this quietly, and several email later to the Trading Standards & other interested parties including the DVLA, and fraud office. Here is a typical email :
Hello, Technical issues: Technical problems are often fixed from
a checklist which is in my memory, when it works. The new BT Infinity service operates
using fibre optic. This has been around for the last thirty years, but slowly
getting better. BT have been using twisted copper wires
for ever, these are the final connection to your telephone. This connection is a
problem because of attenuation (general resistance) over a long distance from
the telephone exchange, but is exacerbated (made worse) by the number of
telephones / internet connections within a house. The new fibre optic connections appear
to avoid many of these problems; as the fibre optic cables are installed to the BT
cabinets, with only a short 'copper cable connection to the house. The fibre optic cable is run from the telephone exchange similar to an electricity
ring-main. This reduces the impact of being a considerable distance from the
telephone exchange. The other important feature that is useful is that fibre
optic cables can be run alongside mains cables without risk of electrical
currents and earthing.
I have just completed purchase of a 4 year old vehicle from Allen
Ford of Romford. The purchase price was about £9000, and also I
purchased three separate additional insurances, i.e. a warranty to
ensure that the car was finance–free, safe and in a valid condition.
A second insurance was a three year warranty against breakdown. A
third warrant was a gap insurance in case the car is ever stolen,
this insurance would increase the amount to the cost of the car
purchase.
Firstly, the company refused to give my wife the MOT certificate and
the spare key for the car at collection time as we had lost the MOT
for our own vehicle. This was explained and the alleged dealer was
not sure if this was a problem – idiot. There was no haggling over
the price offered and therefore totally unreasonable.
Secondly, the costs of the car, including the three insurances, and
the credit agreement were scribbled on the back of an envelope; and
I am unclear what I have been charged for. This is not good practise
or legal considering the amounts spent. There is no clear
documentation on the cost of credit either, just a lot of scribbles.
I am not particularly happy with this level of trade as it was as we
entered into this agreement through good faith, and I would not
expect a main dealership to deal with their customers in such a
shoddy manner. The paperwork is also appalling. This is especially
so, considering all of the various extra costs incurred which appear
to have little effect on the final outcome.
Can you advise whether I am entitled to a full refund for this
vehicle if they continue to be unreasonable.
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BT Infinity Fibre Optic
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